Clinic Etiquette

Please arrive a 10-15 minutes before your first appointment to fill out your health history form so this does not take away from your treatment time.

We reserve your time slot especially for you, and to ensure the clinic runs smoothly we will always finish the massage session on time even with late arrivals.

We love children, but we don’t have a facility for them in the clinic to wait while you have your treatment (we do however, treat many children, so feel free to bring them for a massage! You are welcome to sit in the room for the duration).

Cell phones should be turned off to not disturb treatments that are in session.

Tipping is optional.

Cancellation/No-show policy:

Your appointments and your treatments are important to us and we are dedicated to providing great services for you and being there for you.

We also respectfully request that you be there for your scheduled appointment. We require 24 hours notice if you need to cancel/change your appointment so that we may accommodate another client in need of our therapeutic services.

No-shows are automatically billed 100% of the appointment cost and this balance will have to be cleared before booking further appointments, and the same will be billed in the case of less than 24 hours notice (at the discretion of the individual therapist in extenuating circumstances). Our therapists work on commission so if clients don’t show up, they don’t get paid.

Thank you in advance for your understanding and cooperation.